Return Policy

You have 7 days to
make a return
request after
your order has
been delivered.

Easy and Free Return

ZERO fees if you
return an item.

Full Refund

You will receive 100%
refund for your item plus
shipping fees, if we
delivered a damaged,
defective, wrong item or if
you simply changed your
mind

Authenticity Guarantee

We are committed
to offering our
customers only
100% genuine and
original products.

How does our return policy work?

Initiate a Return

Return via “My orders”
page, see detailed steps
here. Please contact us
if you have
any questions.

Drop-off your Item 
or Schedule a Pick-up

You can return your
item to any of our
pick-up stations.
If we delivered to
your door step.
we can also pick it up
for your returns.

Return the item

Place the item in its original
packaging, including any
accessories, tags, labels
or freebies.

Refund Processed

Once we receive your
returned item, we will
inspect it and process
your refund via voucher
or bank transfer.

FAQ

What can I return?

You can initiate a return up to 7 days after delivery if:

  • You receive a wrong, damaged, defective or counterfeit item
  • You change your mind, with exception to Fairprice items, underwear, adult toys, perfumes, cosmetics, hair exensions and jewelry. If you change your mind for phones and laptops, please ensure the seal is not broken.

How do I return an item?

Online : Complete the online return form by logging in to My Orders , then, open the last order by clicking on “Order details”. If your product is eligible for a return, you will see a button “Return Product”. Click on it to start the return process.

Having trouble completing the Online Return form? Click here to access our step-by-step guide on Online Returns.

You can also contact our customer support

How long will it take to return an item and get my refund?

Please see our timelines for full information

Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s).

If you initially picked-up your package from one of our stations or chose to drop-off at one, please take the items you wish to return to a pick-up station near you

Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s).

If you initially picked-up your package from one of our stations or chose to drop-off at one, please take the items you wish to return to a pick-up station near you

I have requested for returns pick-up from my home, how long will it take?

We will make a first attempt to retrieve the item(s) within 48 hours after your request. A total of 2 attempts will be made in 5 days.

What happens if I miss both attempts to retrieve my return?

Your return request will be cancelled and you will no longer be able to return that item.

Can I return an item after 7 days?

You will not be able to return an item after 7 days but if it is faulty, it may be covered under warranty. For more information on our warranty policy

I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?

We apologize for this. Please contact us using the form provided.

Once retrieval of my package is done, how long will it take to be refunded?

Please see our timelines for full information.

My return has been collected for a while, but still no news, what should I do?

We apologize for this. Please contact us using the form provided.

Jumia tells me they have done a bank transfer but I have not received the money, what should I do?

It takes 2-5 days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time. Go to https://www.fairprice.com.ng/refund-policy/ for more details.

Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items.

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to Fairprice.

Can I Replace or Exchange an item rather than a refund?

At the moment, Fairprice does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.

0
Connecting
Please wait...
Send a message

Sorry, we aren't online at the moment. Leave a message.

Your name
* Email
* Describe your issue
Login now

Need more help? Save time by starting your support request online.

Your name
* Email
* Describe your issue
We're online!
Feedback

Help us help you better! Feel free to leave us any additional feedback.

How do you rate our support?

Privacy Guaranteed Under no circumstance will we sell or share your personal information beyond what is necessary to complete your order. Dismiss