The following conditions must be met for a refund or exchange:
- All items must be postmarked for return/exchange within 15 days of receipt of your shipment.
- All items must be returned in the same condition they were purchased and be in brand new condition.
- The original sales receipt must be included with a written note for the reason/instructions for return/exchange
At Tech-Fairprice.com, satisfaction of our customers is of prime importance.
On purchasing any product here, please try it in the comfort of your own home for 7 days.
If for whatever reason you’re not completely satisfied, you may then return the product within 30 days of receipt of your shipment.
For any reason, in case you feel that the product received is not as shown or you have received a wrong product, or the product is damaged, please bring it to the notice of our customer service within 24 hours of receiving the product by sending an email to firstname.lastname@example.org along with photos of the incorrect/damaged product.
Kindly view all product descriptions and product videos where available before purchase. Some products require special installation or installation of third party apps before use. Some DIY (do it yourself) products will require additional effort and setup before use, and the responsibility of the said effort rests fully with the customer. Tech-Fairprice.com does not provide onsite or offsite setup services and also does not take responsibility for your ability or inability to use any products bought from its site or its affiliates.
Tech-Fairprice gadgets are not available for trial and return. We understand that other vendors may be supplying products which can be tried and returned. These vendors may then recycle the returned products to other customers, which means that you may also be receiving used and recycled merchandise when buying from such vendors. At Tech-Fairprice, you will always receive a fresh product. Products can be returned within 15 days return period if there is any problem with the same and it will be promptly rectified or replaced.
Note that products cannot be returned or exchanged if they are as per description and delivered in working condition. Exchange is at the sole discretion of the Sales Team and can be exercised only under special and genuine circumstances. Products may be replaced or exchanged or a voucher worth purchase value issued if a return is authorized for your case.
In case any return for replacement or voucher is authorized, the customer may no longer keep using the product. Any usage of the product post a return confirmation would void all the replacement/credit voucher options.
Tech-Fairprice shall not be liable for any losses, direct or indirect incurred by the customer towards usage, inablity to use or failure of the product. The customer agrees to buy and use the product at his own responsibility and risk and use necessary discretion and care when operating electronic products. The maximum liability of the merchant will be limited to the cost of the product purchased. It is the customers responsibility to use the product correctly and as described, and to consult the merchant in case of any doubt.
For any replacement, the product needs to be returned first. In case of replacement for transit damage or warranty claim, postage costs will be reimbursed for the return after verification of the claim. Return of the product is mandatory to initiate a claim.
Refund Policy for out of stock items:
For any reason, if the product you have ordered is not available in stock, we will give you the option to change your order to another item of equivalent value you. However, if you so wish, a full refund of your payment will be processed in this scenario.
Processing time for refunds can take up to 7 days.
Damage/Loss in transit:
Please note that all items are insured with the shipper. If your item was damaged or lost in transit, a replacement will be arranged. However, please note that the maximum period the courier allows for reporting a damaged or lost item received is 48 hours.
In case you ordered multiple items, and you find some items missing, please let us know immediately. In case it is a case of transit loss, this needs to be reported to the courier within 48 hours.
In case the transit loss or damage is reported beyond this deadline, our team will still try our best to assist you and will file a claim with the courier. However, if the claim is declined by courier due to the delay, then we will not be able to replace the item.
Please note that the above terms are not negotiable. The customer support team may still decide to accept your claim as an exception, even if you have not met the above criteria. However such exceptions are made as a gesture of goodwill and may not be applicable in all cases.
For cancellations please send an email to email@example.com and the support team will try to process a cancellation if the package is not already shipped. Orders once shipped cannot be cancelled.